Creating Client-Centered Changes Within Canada's Medical Surveillance System
2020
This case from the Western Public Health Casebook 2020 focuses on a program evaluation to determine where client barriers exist in Canada's medical surveillance system. Mia, a program officer in the Public Health Liaison Unit at Immigration, Refugees, and Citizenship Canada’s Migration Health Branch, oversees medical surveillance notifications related to tuberculosis. More specifically, she and her team identify migrants who require tuberculosis testing and care and connect them to appropriate local services. However, Mia has noticed a growing number of client concerns about knowledge, language, and interpretation barriers, and she believes a program evaluation will help her team understand how to make the system more client-centered. Students will reflect on the components of a successful program evaluation and discuss health equity among immigrants to Canada.
This case contains guidance for instructors, including learning objectives and discussion questions. It is part of a 16-case collection written by students in the MPH class of the Schulich Interfaculty Program in Public Health at Western University, Canada. The cases may be freely copied and used for educational purposes by an accredited educational institution.
Creating Client-Centered Changes Within Canada's Medical Surveillance System
Source:
Jamaly F et al. Is It Too Late to Re-evaluate? Creating Client-Centered Changes Within Canada’s Medical Surveillance System. Western Public Health Casebook 2020. Public Health Casebook Publishing 2020. https://ir.lib.uwo.ca/westernpublichealthcases/vol2020/iss1/13.